course registration, customer service, Return and Refund Policy

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POLICIES- COURSE REGISTRATION, REFUNDS, RETURNS, SHIPPING, CUSTOMER SERVICE

Shooting has been my profession and passion since 1995.  I started doing it as a business in 2020 and have learned many lessons the hard way along the way.  Because of these, you will see all the policies we have established to provide good products and services to our customers in a way that is fair to you and this business.  We will operate according to these policies and require that you, as a customer/responsible person, also do your part. 

ALL SALES FOR CLASSES ARE REFUNDABLE 30 DAYS PRIOR TO THE START OF CLASS LESS 10% PROCESSING FEE

ORDER FOR PRODUCTS ARE NON  REFUNDABLE

ORDERS CANNOT BE CHANGED OR CANCELLED ONCE PLACED 

SHIPPING/HANDLING

To keep shipping and handling costs low, We process orders at least three times per week (we typically process orders daily) and ship all orders via USPS.  We currently only offer one (1) type of shipping.  We only ship to US addresses.  Once your order is processed, you will receive an email with tracking information.  You can track the status of your package with USPS and correspond with USPS about any issues with your package once you have the tracking info.  We are not responsible for packages once they have left our hands and are in shipment.  Any problems with lost or damaged packages, etc., will have to be handled by you with USPS.

CUSTOMER SERVICE/QUESTIONS

Please read through all product descriptions.  We have tried putting all the required info (and more) in those.  

COURSE REGISTRATION

Course registration fees are refundable 30 days prior to the course start date Less 10% processing fee.  When you sign up for a course, you must attend that course; we are unable to transfer students to different classes.  If, for some reason, you can't make it to the course, you can have someone else take your slot.  We run a broad spectrum of classes, and you must attend our basic pistol class (Handgun 1) or a Gunsite or equivalent introductory class to be allowed to attend the next progression of courses.  This stipulation is not only for the safety of you and others; we do not have time to teach basic skills in a more progressive class (this is why a Handgun 1 class is mandatory).  If you hold up the class, you and all others are not getting what you paid us to deliver!  If you believe you have the skills, please send us the course, instructor, and date you attended your class.  We will not accept attendance to basic NRA classes.

SAFETY

If you do not follow the safety rules/break one.  In that case, we will step in and point out the violation positively and professionally and give you ways not to repeat the transgression.  If this continues and/or the violation is egregious, you will be asked to leave the range without a refund.  Safety is our primary goal in our classes, leading to you as students acquiring new skills or polishing ones you have.  Unsafe weapons handling/actions will not be tolerated.  If the course can be completed with a blue gun, such as a hand-to-gun class or close-quarters pistol class, you can finish the class with a nonfiring weapon.